1 reviews | Active since May 2011
4th Strike in a row for poor service
<p>I booked my vehicle for a service. All went well until I booked the vehicle in and waited to be transported. I booked in at 7:20 and at 7:50 the drivers (2 of them) arrived and asked me if I need a lift. I said yes and had to wait for them to spend the next 5 min having refreshments and discussing their boring day ahead. At 8:00 the one driver said that I should go wait in the vehicle. At 8:05, I was still waiting and needed to go to the bathroom. When I came back into the dealership, the other driver asked if I'm the one that needed to go to Witkoppie Ridge. This is now the 4th time in a row that I have bad service and a bad experience with Neil and his team. When I bought the car, the service was bad, when I had me 1st and 2nd service, the service was bad, and now believe it or not, AGAIN. I can't believe that one dealership principal, Neil, can have so little control over his team. There must have been 50 people in the dealership walking up and down and no one cared. In the time it took them to give me a lift I could have walked to my destination. Now I had no other option but to take back my car and find another Ford dealership as Consolidated Auto Boksburg is beyond useless. I do however need to thank the blond lady that tried her best to get my car back to me, but all in all I have now lost an hour out of my day because of this. I will never again do ANY dealings with ANY Consolidated Auto branch as this is the 4th time I have conplained about the poor service and still waiting for some kind of responce from Consolidated Auto Head Office. This kind of explain why service at your branches are so poor. I will also make sure that I use social media to inform everyone that Consolidated Auto only want to sell you a car, once sold you become a burden to them. </p>
