Worse service ever with an element of theft :(

I've received the worst service ever in the history of service at this place.I booked in my playstation 3 for some service with this team in January with the ticket number Ticket #1316: CEX1113-103.They stated :

Repair Team, Jan 15, 2:40 PM SAST: Device(s) received at the Hub/drop-off location on 2018-01-09,

Device(s) received at the workshop on 2018-01-15,

"Turnaround time for repairs is usually within 2 to 10 business days." - { 2018-01-17 < 2018-01-29 }

Where necessary a Quotation will be sent out to you once Diagnostics is Completed.

"do not hesitate to contact us here if the need arises” We strive to answer support requests within nine business hours!

...Thank you for Choosing Console Extreme

Repair Team, Jan 15, 2:38 PM SAST: -

It is now the 18 of April with still no response to a multitude of emails that I have sent them and even tried to call them with their number on file not getting me through to anyone.I'm even about to open a police case and take it up with my lawyers as I think that they have either lost,one of their employees has ****** my device or something else has happen.But to at least get back to me and give me an update would have been liberating to me than nothing.no response nothing,zilch.