Ignoring my mails and and not delivering what I paid for

27/10/2023 I received a quote for 2 whisky glasses for my Comfort Recce from Hansie Piek. 27/10/2023 I paid in full send a POP and informed Kamp and Braai in PE 30 /10/2023 I received an email from Leandra as for POP, I end it again and she confirmed. 8/11/2023 I asked for feedback. 9/11/2023 I asked why I am being ignored. 11/11/2023 I asked again, and the response was that glasses are ready and sandblasted with the Recce logo. 21/11/2023 Kamp and Braai said they received their stock, but my glasses did not arrive. I then asked Hansie what is happening. 24th, I asked not to be ignored. Still no response. I have paid in full I expect my mails to not be ignored and I expect my glasses to arrive. Could The CEO please respond?