WRONGLY INCREASED BALANCE ON MY INCREDIDBLE CONNECTION ACCOUNT

My incredible connection account balance was R10 600 in June 2020 and two months later, in my August statement my account was magically increased to R16 000. When enquire this from the 100 agents that I spoke with no one could give any explanation and just sending me pillar to post.

I have not been able to keep up with my monthly payment but I have been keeping a close record of what I'm owing, and I know very well the interest fee that comes with that.

In July 2020 I made a payment of R2500 + my R1050 monthly instalment of which I expected my balance of R10 600 to reduce but to my suprised my balance was increased instead. I ended up reversing the payment I made in July since my account balance was not adjusted accordingly.

The agents in all their departments are clueless and their managers and supervisors are nowhere to be found and are everyday at any given time in a meeting that never ends.

I hope someone notice this and just EXPLAIN HOW MY ACCOUNT WENT FROM R10 600 IN JUNE TO R16000 IN AUGUST.

I want to settle my account once and for all, but can't do that once this have been sorted. I'm only have a record of the R10600 + interest fee that I'm owing on my incredible connection account but have no record of any R6000 increase that have been added on my August statement.