Unfair Treatment & Useless Credit Insurance – Avoid Connect Group!

I am extremely disappointed with my experience dealing with Connect Group. Due to unfair dismissal from my previous employer on 23 April 2024, I have been struggling to keep up with my account payments. Despite my ongoing CCMA arbitration process and financial hardship, I have been making payments as I receive funds.

I visited Russell’s in Lephalale and submitted my UI19 form, explaining my situation. I have two accounts, both of which include credit life insurance—yet I have been denied the ability to claim from this insurance. Why am I being charged for insurance every month if I cannot benefit from it when I need it most? I was told that the insurance only covers death or retrenchment, making it completely useless for other genuine financial hardships.

To make matters worse, my outstanding balance keeps increasing due to arrears and insurance charges, despite my efforts to pay what I can. When I requested to cancel the insurance, I was told that I cannot—which makes no sense, especially since it provides me no benefit at all.

I am now in the process of settling my accounts and will never do business with Connect Group again. I strongly advise others to stay away from this company, as their so-called "credit insurance" is nothing more than a money grab.

Think twice before trusting them with your finances!