They are a bunch of *****sters

I recently app**** for a store card online and successfully completed the application process, including uploading the required documents, completing the DebiCheck process, and passing the vetting procedure. My application was approved.

However, when I visited the store to collect my card, I was informed that they had no record of my application. Despite my approval, no one was able to locate my account.

Concerned about the situation, I contacted the bank to cancel the debit order associated with this application. The bank advised me that only the company could process the cancellation. However, upon reaching out to the company, I was informed that they have no record of my application at all.

Given this discrepancy, I would like to understand how the debit order can be cancelled under these circumstances. The bank has indicated that my only recourse may be to report the transaction as *****ulent.

I would appreciate your urgent assistance in resolving this matter. Please advise on the next steps to ensure that the debit order is cancelled and that my personal information is secure.