Poor service recovery

I've taken out my credit with Connect Financial Solutions a couple months back and had no issues with them until the end of September. I've made no changes to my banking account to make things different but it seems that Connect Financial Service dont want to debit me as a repayment for the credit I've taken.

The end of September when the debit didnt go through I called in and got an Adhok payment set up which went off fine, but then again st the end of October I was bot debited again. Now the first month I was not debited, I took it as a system error and made no complain that they have instructed the credit bureau that I have not made payments so it shows that I'm in arrears and it has also dropped my credit score by almost 20 points. For the second time at the end of October again I was not debited, I called in around 12 times, waiting to be directed to relevant people and departments, had just 1 call and even though requesting calls backs from calls I made and emails sent, I'm just continously getting the run around. They have not resolved my issue, they have not contacted me with an outcome or a solution even though I call time and time again.

I'm absolutely appalled by the promises made by agents to have the issue escalated and a call back but nothing.

My number is *** Name is J M Ramdas

Please assist in getting my issue resolved or tomorrow this complaint will be handed over to the Ombudsman