Over promise, under deliver

I phoned from 12h30 to 13h20 and I have been transferring from 1 department to another just to find out about my account. I opened an account with you guys in September 2023. The same day that I bought your amplifier it gives me problems. I took it back with all the speakers and said that I don't want it. Your sales person in the shop told me that another customer has brought it also back. He will speak to the sales rep of the company who supp**** it.

Because I work a lot and could not go into the store and ask the person can't we do everything via phone. My account is paid up to date and I want to close this account as quick as possible I am struggling with the restructuring of the account. The took the amp, speakers and stand off the first account 2 days ago and yet I have not received any feedback. They give me the number to call in Pretoria but no one can assit me. I am paying installments for stuff I don't have.

If this is the service you give to everyone cause I read a lot of bad google reviews about the company then why don't you close your doors? If there is someone reading this please stop with your bad service and let Russels get a good name.

Hope to hear from you next year cause I know this is a wastefull reply. You are only interested in money and not service