Faulty Telenfunken TV bought at Brandlows.

I bought a Telenfunken TV from Bradlows on a 36-month credit plan with Connect Financial Solutions. The TV worked perfectly fine for the entire period; until I woke up on the 1st of September to find that it switches on but shows a blank screen.

What shocked me most is that this happened just six days after I finished paying off the credit. I find it very hard to believe that this is a coincidence.

I had also taken insurance with Abacus Insurance, Bradlows’ under-insurer, who refused to approve my claim, saying that my contract ended the same day I completed my final payment. Later, they contradicted themselves by claiming that I never insured my TV but instead had a funeral policy; something I never signed up for. I only learned of Abacus Insurance through Bradlows when they offered to insure my television at the time of purchase.

To date, I have not received any assistance from either Bradlows or Abacus Insurance.

Unfortunately, this is not my first problem with Bradlows. When I bought the TV, I also purchased a Hisense fridge. It stopped working just 11 months later. Bradlows replaced it, but the replacement fridge started leaking from the water dispenser soon after. I reported this issue, and they promised to send a technician; but no one ever came.

At this point, I feel deeply disappointed and frustrated. I want to warn other customers: if you are planning to buy from Bradlows, please save your money, your time, and your mental health. Their after-sales service and insurance support have been nothing short of a nightmare.