Exceptionally Poor Account Handling

I am writing this with the utmost disappointment, I bought a TV at your incredible connection store in woodland Pretoria around July and I never missed any payment, yet I got an urgent call this morning saying that my account is in arrears for the month of November.

Subsequently to that, I then checked my credit report and noticed that I went 45 points down because of this. As such I need this fixed as soon as possible and warning you that this is the last time this happens to my account.