Double billing nightmare!

I'm extremely disappointed with Connect financial solution's service. I was double billed for my Rochester account, so the debit went out on the 27th of June 2025 and again on the 1st of July 2025, I went to the store on the 2nd of July to go and enquire and I was told to provide my bank statement as proof and still with all the proof I gave out I was met with resistance and a refusal to reverse the incorrect charge. Despite explaining the situation and providing evidence, they insisted that I had been charged correctly. The lack of transparency and customer care is appalling. I would not recommend Connect financial solution to anyone. Be cautious of their billing practices!

And in all this I'm the one who's inconvenienced. I'm not happy at all with this.