Disappointed in - Connect Financial Solutions - JDG

Extremely Poor customer service, no etiquette, they have no sense of urgency with regards to any query even a complaint. They also take their own time to respond to emails. I'm still waiting for a query of mine to be resolved with regards to my ITC being updated because of their error and not mine. All they keep telling me is that it takes 21 days for it to be updated.....but guess what...I told their consultants that the Credit Bureau has no record of them sending an update 're my profile... Also waiting on my paid up letter. STILL WAITING!!!