Connect Financial No Solutions

I made an advanced payment through EasyPay but was still debited on my account for my monthly payment. I then requested a refund for the debited amount on 29 July, I was told it would take 7-14 days. I still haven't received my money. Mind you I've been calling each week to inquire about the progress and only yesterday, when I laid a complaint, was I told I need to email them my bank statement and ID copy.

I immediately sent the requested documents but I'm still waiting with no real assistance or timelines given. I'm frustrated and upset because I didn't budget for this. Times are tough enough without financial companies giving you the run around with your money after you met the obligation of paying them in advance.