CONNECT ENTERTAINMENT - Unacceptable Service - No compassion

We purchased tickets for the Mexican Festival which took place on Saturday 29 July 2023 at Monte Casino.

It is sad indeed to say that the Event's Company CONNECT ENTERTAINMENT did not ensure the safety of their customers that was attending the event that we paid for. The quality of the benches that was provided for us to sit on was off such poor quality that the benches kept collapsing and as the night progressed the bench that my daughter sat on also collapsed and she had to be taken to the paramedics to be seen to as she had a bump on her head and bruising to her back.

I spoke to security and requested that someone that was responsible for the event to come see me and I was approached by Danny Figueuredo who confirmed he was responsible for the Mexican Event, I explained to him about the incident and all he said was, he will take this up with the supplier of the benches.

Now how unprofessional can you be saying this to me and trying to shift the blame on your supplier of the benches.

Danny did not show me or my daughter any compassion nor did he ask if my daughter is ok or can he do anything to assist her or even offer any medical assistance.

Now for me, a person that organized such a huge event and did not take the time to ensure that the people attending this event were safe from danger as well as show no compassionate and try to shift the blame indicates the level of the company's Integrity and Support.

He further asked me what would I like him to do for me, must he refund me, now my question is, what if my daughter cracked her skull or her injury was life threatening would he have apologized to me and refunded her ticket.

I called Monte Casino this morning almost 6 times before I was transferred to Bianca, after relating the entire episode to Bianca she then said to me she cannot assist me and she cannot provide me with anyone that can assist me.

This is really so frustrating for me trying to bring this incident to Monte Casino and I am now hoping that someone that cares about their customer's will call me.

I also have filed a Police Report regarding the incident and I will be taking legal action relating to the incident.