No Response

Approx a month ago I purchased a new home in Vaalpark. On moving in I discovered that my unit has a Conlog prepaid device whilst other purchase electricity directly from the municipality. No one here can explain. I contacted Conlog via their contact form and I sent them an email requesting certain information - NOTHING!!! Not as much as a return mail telling me that they are not interested in communicating with me. I have been burnt in the past in buying electricity through 3rd parties (where they ***** an 'Admin' amount) and I want to find out if Conlog is the same. By their lack of response I am believing that they are.