EMAIL SUBMITTED AFTER 7 MONTHS IN NEW HOME BUILT BY CONCOR

To Whom it May Concern

Today I opted to move my cupboards away from the wall, you will understand further on in this mail why I chose to do so. These cupboards were also originally agreed on, upon the purchasing of my apartment and form a part of my total bond costs for unit 612 Paarl Rock, Conradie Park. Cape Town

Upon moving in I was instantly made aware of the cheap, disastrous construction of my new home, because it was very evident that whoever had built it, as well as designed this apartment, was hell bent on taking shortcuts at every opportunity they could. What was meant to be a momentous achievement had instantly been anything but. Please feel free to request my long list of complaints and vague responses to previous emails submitted regarding my many, many issues.

In my original snag list that was submitted in October 2022 I had noted that black mold was present in all my cupboards in the house. The solution decided on by Concor and their contractors was to ‘wipe’ it clean and so they did. (My fiancé signed off on this snag, not knowing that what they did was wrong and that is not how you deal with mold, my fiancé is not the owner of the apartment, I am, my signature should have been on that snag sheet)

Now anyone with half a brain knows that if mold is appearing in cupboards, it is because it has grown from a source behind the cupboard. Now in my mind when you say you have mold, the correct course of action would be to remove the object off the wall, get to the root of the issue, correct it to ensure this problem does not arise in the future, and then replace said object due to it being a health risk that is very clearly laid out by the most prominent medical institutions around the world. Now I am not sure if this is just a South African thing where people clearly have no concern for the hard-working money you must fork out every month for bad investments and the institutions and their decisions on your future health and home associated with this i.e., Concor and sub-contractors. It was made very clear from day one that no one is concerned about any of your issues around here.

Now, any normal humane institution that delivers quality service would get to the root of the problem and take full responsibility for the outcome of building your future home that you entrusted to them, instead you were completely ‘duped’ into a bond on a badly constructed investment, where none of the promises sold to you initially came to fruition.

Getting back to the reasoning for moving my cupboards away from the wall was so I can get to the root of the issue that I have been experiencing, because no one else is clearly going to.do it, properly. I started noticing that the air was rather thick in my bedroom, my clothes in my cupboards were always smelling a little off, I had once again noticed mold, I wiped it, and then I decided I needed to find out where this was coming from because I don’t like problems, especially problems that can land me or my fiance in hospital with her being a chronic asthmatic and more prone to pneumonia etc.

Cupboards were removed and besides finding that my wall doesn’t even meet my ceiling, they literally decided: ‘Hey, we don’t need to finish this wall at all, they are never going to know anyway because we are going to stick a big cupboard there and why would they have any reason to move it’ mmmm I don’t know, maybe if the work was done properly I would not be here typing this mail, the laminate flooring doesn’t even meet the wall, because guess what, the skirting board was never completed they just made it look like it was, the wall was never painted behind the cupboard either, but the best part is, the MOLD, the thick and overgrown and infesting mold that has seeped through the walls and onto the cupboards and threw the boards, its thick, black and yellow and smells so bad and to think I was sleeping in this and my fiancé was sleeping in this and our clothing was contaminated this entire time and that would explain why we have always been sick and living on allergy tablets and nasal sprays and asthma inhalers since we’ve moved in.

Now let me educate you on the health risks of mold, because clearly the developers and the contractors do not understand the health implications of MOLD:

Mold Poisoning:

· body aches and pains

· changes in mood

· headaches

· memory loss

· nosebleeds

· a runny or blocked nose

· watery, red eyes

· a dry cough

· skin rashes

· a sore throat

· sinusitis

· wheezing

Mold allergies may cause more severe reactions, including hypersensitivity pneumonitis. Symptoms of chronic hypersensitivity pneumonitis include:

shortness of breath

tiredness

coughing

Mold exposure may also worsen asthma or lung problems in people with preexisting lung conditions.

- Now it clearly states the health problems with individuals that are asthmatic and have pre-existing lung issues. (Please read above). I would be happy to submit my fiancé’s medical documentation should that be required. Because someone had to pay for these bills whilst unknowingly moving into a space that was going to worsen her condition, and still does.

I have also attached an image of a photo frame I had on my wall for the first 2 months that I was living in this apartment and one day I noticed the images in this photo frame didn’t look right, I took it off the wall and mold had started to devour this picture frame, we obviously discarded it, cleaned the surface and let it dry and up until this day we cannot put anything on our walls because it gets moldy.

The desired outcome expected from this complaint:

1. Concor can arrange to have this mess dealt with in a professional manner and have the cupboards replaced, finish my wall that doesn’t meet the ceiling, finish the laminate flooring and skirting, paint my wall (because I am paying for these things in my bond) re-install a cupboard with zero traces of mold.

BUT:

We know this is not going to happen, Concor and its contractors have proven time and time again that they love cutting corners.

This is something we know; we all know in this building as homeowners.

So, they are probably going to send someone up here, he's going to have an attitude about why he must do this … again.

Then they're going to say: ‘Oh it’s just mold’. Then they going to come with the next line they love using: “oh the cupboard can be saved, and we don’t need to do all of this replacing because this is going to be here anyway and then we just going to replace this because it’s unnecessary work having to do this!” and blah blah blah.

I am only saying this because this is what happens. This is also not my first rodeo.

So, I would like us to all opt for the desired outcome as I have mentioned above.

I would also like to note that I will have my kitchen cupboards moved as well, because if that is growing in my bedroom, who knows what's growing where I must cook my meals.

My fiancé and I are currently living in our lounge because we had to vacate our bedroom upon the discovery of the mold and how severe the situation is. We don’t know how long we will have to be living like this because Concor takes 3-4 months to do anything and even then, it’s not done well.

And please note, it is one thing to play around with someone’s money, but it is an entirely different situation when health is now becoming a part of that conversation.

*PS I HAVE PHOTOS IF YOU WANT TO SEE THEM OF THE DISGUSTING WAY I HAVE TO LIVE