RT
Rory T

1 reviews | Active since Jul 2016

01 Nov 2024, 06:58

Pathetic service.

Pathetic service. Immediately broke my frameless glass door I was replacing which should have told me what I’m dealing with. Accepted a much cheaper double glaze on one of my single glaze glass doors as “compensation” but then was over serviced after asking them to check the seals on the rest of my doors. Unbeknownst to me this apparently required removing and reinstalling every single window and then being told I must pay for that. So was hit with an almost 60k bill on what started out as a 20k job. Initially I refused to pay but I stupidly felt bad but I demanded a steep discount which amounted to 5k less on the total,especially considering for some reason they decided to “repair” the windows in my helpers quarters which I definitely DID NOT ask for. Sipho the owner agreed to the resolution…but now a few weeks after,the seals are coming off and the door he replaced is falling apart,and he’s now demanding I pay the “outstanding amount before he honours his guarantee. That was only after him promising to come and sort stuff out and making me wait weeks sending him messages. BUYER BEWARE.

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