ZERO STARS

Good day

I hope this email finds you well, Please accept this as my formal complaint. I have been placed in a very huge inconvenience by your company yesterday. The service has been nothing but a nightmare and appalling. I have been passed from pillar to post and you are not taking accountability.

I will once again explain myself and I would like this to be resolved as soon as possible. I booked a bus from Durban to Midrand online on your website. This action was completed on the 28/12/2023 slightly after 9am. The bus I selected was Big Sky Intercity , the amount I paid was R340.00. The bus departed on the 28th at 12pm in my presence because they didn't receive my details from computicket.

I called you guys and you told me that it must be the error with my bank who delayed the payment, I called Capitec bank and disputed these allegations and sent me evidence to support their dispute. I have made these documents from the bank available to you but all you do is tell me that I need to contact different people. if I'm going to be referred to other companies ill be thrilled that i get something in writing to confirm that this refund has nothing to do with you and what happened to my money after you guys deducted it from my account.

This morning I woke to an email that I needed to contact the bus company to request a refund. Why would they refund me when I paid my money to you and you didn't tell them anything about my booking? You haven't sent me any booking confirmation or whatsoever. I have been placed in a very huge inconvenience that I will not even further explain.

I look forward to your practicable response to this My contact number is ***

Thanks Nomaswazi Ndlanzi