What to "trust" about South Africa's reputable ticketing company -INTERNATIONAL PEOPLE DISAPPOINTED AND TURNED DOWN!

Please forward this information to the relevant parties: I would like to express my immense dissatisfaction with South Africa’s most reputable ticketing company of which I have never had a problem with. In fact, over the years myself and friends alike have always been satisfied with the service and event opportunities you create through COMPUTICKET. Your services have always been delivered in a safe, RELIABLE, convenient manner. ‘Computicket - The Ticket you can Trust’. I was telephonically called by Noluthando on the 18th August to request I change a block of 7 tickets for the performance “SPLASH!” (booked for the 25th of August 2017) to ANY DATE from the 26th August – 17th September 2017. A week before the actual SHOW! The event outing was planned for my father’s 60th Birthday that is on the 25th August and he is having his children and family fly to the country to see him just to be there. This particular show has been on his bucket list for years. So a mere apology for an “inconvenience” literally days before the show affronts me. The attempts to change these tickets have been a nightmare and eventually after changing flights and prior commitments of SEVEN DIFFERENT PEOPLE- irrespective of the dismay of this request, were able to still bring everyone together for the Sunday ( 27th August). The only two dates everyone is available and IN THE COUNTRY is the 25th and the 27th of AUGUST 2017. I have call history to document that I with much upheavel tried to get hold of Computicket only 15 minutes after Noluthando’s phonecall (1:44pm) on the Friday and again 2 hours later ( both on numbers ********** and ********** ) of which one of them I waited on the line for 10 minutes with no one to help me. I proceeded to call again on Saturday and Again Monday at the below times: 18/08 2:00, 4:04, 4:07, 4:06, 5:04 , 2:00 ALL PM 19/08 10:00 am 21/08 4:00 ; 4:32 ALL PM I eventually got in touch with Noluthando 4:49pm on Monday whom further informed me the tickets I wanted were sold out. I cannot reiterate enough how deeply upset with how this was handled even more so from the organisers who I still don’t understand a "double booked the venue". In fact, I am NOT happy with a “refund” for my FATHERS BIRTHDAY!

We now have nothing planned for the 25th August as we await your feedback. I understand Noluthando was only relaying messages and I appreciate and commend her for her efforts for communicating with me and many others to broadcast what is not an easy task. Though she may have become short with me now after a further 3 days of keepimg me in the dark ( a few more phonecalls were made) I still do not know where I stand. The first inconvenience is- the delayed and no clear avail response from COMPUTICKET. The second is- having the organisers market a date that is actually not available at all! Lastly, a week before an event isn’t good enough in terms of planning. The lack of response on both the Friday, Saturday and Monday after being asked to change to “ANY DATE from the 26th August – 17th September 2017” and being told that it is sold out on the date you are available cannot be justified either. I hope you agree with me that this is not acceptable under any circumstances. I kindly ask that we resolve this before Friday the 25th August 2017. A refund is unacceptable. Please handle my case in a top-urgent fashion and provide an adequate solution fast. I trust that you plan to take necessary precautions to prevent such incidents in the future. I look forward to your prompt reply and actions. Regards, Jaimé Saunders