URGENT — Unresolved Voucher Issue, No Response Since 8 September

I am extremely disappointed and frustrated with Computicket's complete lack of customer service. I purchased a voucher that never came through, leaving me out of pocket by R400. I have been trying to resolve this for over a week with zero success. I emailed Computicket on 8 September, and again on 14 September — no response to either email, despite your website stating a 24–48 hour turnaround time. I have also called the call centre repeatedly; the phone simply rings out with no one ever answering. I even went to Checkers directly to ask for help, and even they were unable to get hold of anyone at Computicket. This is unacceptable. I paid for a service and received nothing in return, and now I cannot get a single person at this company to respond to me through any channel — phone or email. If a customer cannot reach a company at all, that is not a minor service issue, it is a complete breakdown of accountability. I am requesting an urgent resolution: either the voucher I paid for or a full refund of R400. I will be escalating this complaint further if I do not receive a response within 48 hours.