Unsatisfied customer

My name is Nontsikelelo Qebengu, this review is on behalf of my child (Asisipho Qebengu) booked flight on the 01 March she paid R2700 to book a flight via computicket (***0) from Cape town to Kimberley on the 6 Apr 2023, the reference number provided was ABYLY7. On the same day, 01 March 2023, an hour following the transaction i the mother (Nontsikelelo Qebengu) called in at the computicket to cancel my booking. I spoke to an agent by the name/surname of Ramatlhape. I explained that i wanted to cancel my booking and refund my ticket . I did not get any joy on what i wanted and the following day 02 March 2023 i called computicket as early as 9:00am in the morning, ofcourse every time having to explain my intentions from i wanted do that is "cancel" the ticket and claim for refund. Subsequently then requested to speak to the manager by the name of Erik, again i explained that i wanted to cancel the booking and refund the ticket and the response i got was that he is not able to give me an estimate of the penalty amount that will be incurred from the cancellation but will revert back to me with more clarity. It is almost end of business day i have not yet received a courtesy call as indicated by Mr Erik (Manager) in the morning earlier today. Despite having requested to cancel this booking in the morning already, this has not been effected on the system by computer. I had to call Cemair flights now at 3pm and request to cancel the flight as it was not executed according to my request in the morning. I am fully aware of the penalties/levies that might come with cancellation.

As a customer i was treated unfairly by computicket by just wanting to cancel and obtain a refund my booking,

I hereby request assistance in this regard, Nontsikelelo Qebengu *** ***