UNABLE TO COLLECT TICKETS IN STORE AS PER EMAIL

I purchased tickets online last weekend to the Lippizaners for the 14th of June. <br> <br> I sent my Mom to collect the tickets with the reference number and the email was sent to her phone for complete reference. My Mom went to Checkers in Waterfall and they have REFUSED TO PROVIDE THE TICKETS INSISTING THAT I COLLECT AND PROVIDE THE CREDIT CARD <br> <br> The email confirmation details:<br> You have received a new message regarding order #10484: <br> <br> Dear Beverley,<br> <br> We've upsized your entertainment with a downsized price. Here is confirmation of your Deal and collection details.<br> <br> B-Reference No: B39A5NJA<br> <br> 2 Seats (General Admission) in Seating / Unreserved<br> Lipizzaners: Sunday Shows<br> 14/06/2015 SUN 10:30<br> Lipizzaner Centre, Kyalami<br> CTK Deals<br> <br> You saved: 50%<br> <br> You can only collect your tickets with your B-Reference Number/s when visiting a store. Neither the credit card used for the booking, nor your ID document will be recognised when collecting tickets.<br> <br> Tickets can be collected from any Computicket outlet, or the Money Market Counter at Shoprite, Checkers, Checkers Hyper or House and Home Store. <br> <br> Unacceptable!!! We paid and are not able to collect tickets!!!!