Tickets Not Issued Due to Computicket Technical Error

I am writing to express my disappointment and frustration regarding a recent ticket purchase made through Computicket.

On 20 July 2026, I purchased two tickets for an upcoming event and successfully completed the payment. After making the payment, I expected to receive my e-tickets, but they were never issued to me. I assumed that the tickets would be sent to me closer to the event date, as the event is only taking place in September. However, when I escalated the matter today, I was informed that there had been a technical error and that my payment would be refunded. While I appreciate that a refund may resolve the payment issue from Computicket's perspective, it does not resolve the inconvenience and financial disadvantage caused to me as the customer. I purchased these tickets early specifically to benefit from the early-bird pricing. If I accept the refund and have to purchase the tickets again, I will now have to pay a higher price for the same tickets. This is particularly frustrating because the failure to issue the tickets was due to a technical problem on Computicket's side and was not caused by any action or error on my part.

I therefore request that Computicket reconsider the proposed resolution and provide an appropriate remedy. Ideally, I would like my original purchase to be honoured at the price I paid on 20 July 2026, with the two tickets issued to me at the original early-bird price. I believe it would be unfair for me to bear the additional cost resulting from a technical error that occurred within Computicket's system.

Please escalate this matter to the relevant management team and provide me with a written response explaining how Computicket intends to resolve this fairly.

I look forward to your prompt response.