Terrible service

On January 25th, I purchased two bus tickets via Computicket mobi. I did not receive any confirmation of purchase after the transaction took place. The next day I requested a statement and sent Computicket a mail - which i received no reply. There was no transaction on my statement. On Tuesday 27th January, I then booked my tickets again. I received confirmation within seconds for my purchase.<br> When i went to collect my tickets at Checkers, i was told that 4 tickets have been booked. I then enquired with Computicket, who in turn contacted Eldo Coaches to inform them about the error. <br> Now Eldo Coaches want to deduct R50 per ticket to cancel the two tickets. I am not cancelling my trip, Computicket failed to inform me of the first transaction which took place. <br> I have not had a response from Computicket for a week after telling them that i am not happy about R100 deduction! <br>