Surely Checkers and Shoprite deserves better??

On the 1st of May 2025 I purchased a R1500, 00 Checkers / Shoprite voucher via the Computicket web site. A day or 2 later I was informed by the intended recipient that she never received an e-mail or voucher number. I called the Computicket office numerous times only to be informed that due to high call volumes they cannot take my call, but an email could be sent to ***. On the 5th of May 2025 I sent a mail to above mentioned address. The request was simple. Please check and advise why a voucher has not been issued to the intended recipients number. On the 13th of May 2025 after not having had a reply on my first mail I sent a second mail requesting an answer to previously sent mail.

On the 14th of May 2025 I received an e-mail which reads “Thank you for your email. We apologize for the delayed response and any inconvenience this may have caused. Our records indicate that your query was submitted several days ago. As we have not received any further communication from you, we will proceed to close this ticket. If you have already received assistance through our other channels, please disregard this message. However, if you still require support or have any unresolved issues, please let us know, and we will be happy to assist you. Thank you for your understanding.”

Needless to say I rep**** to this mail and informed them that to date I haven’t had feedback on any of the mails sent, nor have I asked for the ticket to be closed. To date no reply has been received????????

Surely Checkers and Shoprite could do better should they sell these vouchers themselves???