Substandard Refund Service

Having contacted Computicket to exchange tickets for an earlier show, I was told that my payment could not be completed over the phone, but had to be done in person at a Computicket kiosk. Additionally, I would have to pay for the new tickets before being issued with a refund for those previously booked and paid for, which would be refunded after the new tickets were paid for within four working days. The new tickets were obtained and paid for that same day Hearing no word from Computicket nor having recieved any refund, I contacted them a week later to ask when I should expect my money, The consultant, despite being amiable and herself, was surprised to hear that I had not received my refund, and asked me to provide a bank statement to show that the funds had not been received. This was provided, and no further communication was received. Sending a complaint via email the next day, I was contacted by Computicket to say that the agent I had dealt with would contact me. She later did, only to tell me that although she had escalated the matter to the finance department, there had been no response. I am still waiting for some inidcation as to when I can expect my refund. Computicket is only too eager to accept money, but when they need to give it out, they demur and take all the time they need. Highly unprofessional and incalculably frustrating. This is not the first time this has happened, and unless I learn my lesson and stop dealing with Computicket, I doubt it will be the last.