Stuck in Zambia with no help or feedback from you

I have been struggling since 2 January to get a refund for a bus ticket that we booked through Computicket.<br> We booked 2 tickets through you guys -<br> *** - Citinliner from CPT to JHB and back<br> *** - Aluane Coaches from JHB to Lusaka and back<br> The first bus from CPT to JHB was over 3 hours late and our lady missed her bus on Aluane coaches to Lusaka. <br> Then when she wanted to get onto her bus from Lusaka back to JHB they advised the bus is broken down and will not return for a week, which again means we now lose our ticket from JHB back to CPT.<br> When we got word of the broken bus I contacted your call centre to find out what we should do and she advised she will escalate the matter but can only have a supervisor phone me on Monday (Call was Saturday 2 Jan 2016) I asked her whether I should cancel the JHB to CPT trip and she said no as we will lose our money from citiliner we should wait for her supervisor to handle the matter.<br> I heard nothing on Monday and had to log another query and call again, this gentlemen advised that I should send all the details via email to [Email Removed] which I did<br> Still no feedback