Still waiting on Feedback

on the 30th of June I bought a bus ticket through computicket and the money went through but I did not receive my confirmation email so on the 1st of July I called to ask for the confirmation email and they said the transaction failed and that I should send my bank statement to show as proof that the transaction went through I did send the statement that on the 2nd of July and on the 3rd of July their administrator Bridgette Mojakisane sent me an email stating that they have escalated the matter further to Peach Payments and that they will get back to me. On Thursday the 4th of July I called for feedback and they told me the person dealing with my case is not at wok, on the 8th I called and the call center agent said that they will tell the person dealing with my case to call me back and he /she did not call, the next day I called and same story, I called again on the 10th and the agent told me to send an email asking for feedback. I then sent an email asking if there is any feedback they did not reply, same thing on the 11th. I even resorted to calling peach payments and they said due to security reasons they won't be able to help. it has been 2 weeks now i haven't gotten any feedback from them.