Shoprite and Computicket lack of adequate customer's care.

I was booking my travel tickets tonight as I need to travel tomorrow, 26 August 2021.

So as I was booking the bus ticket at Shop rite the lady then printed it for me to confirm...whikst checking all details , I realised the Intercape Bus to Durban from Cape Town was going to be traveling over 2 days (stopping at Upington) as compared to the usual trip of 1 day. When she was about to make the necessary changes on the booking...the lady who was helping me was kicket out of Computicket due to its closure, and unfortunately...my ticket was not confirmed and the payment I had made of R1000 couldn't be refunded.

The Admin Manager at the Kuilsriver Shoprite asked that I come tomorrow morning so that they can see if they can call Computicket to explain and so that I can get help. I asked to be refunded and Shoprite said they couldn't refund me as the Computicket system couldn't allow it and the system was not showing any travel information.

In seeking urgent assistance, I was dissapointed that she told me that her shift only starts at 11:00 and that's she couldnt try accomodate me as a client and put my needs first and try come in earlier than normal so she could help.

I ended up feeling that I should have tried another Shoprite and perhaps I would have gotten better service at another Shoprite, just not the one at Kuilsriver.

I'm frustrated that my funds could not be reimbursed having been at the till less than 10 minutes and I am urgently needing to travel asap.

I cannot believe that during these trying times companies choose not to reimburse clients.

My Computicket reference number is B57QGNZ2/ L57FVTP3

Regards Frustrated client