Shockingly Unfair Cancellation Policy by Computicket

Dear Hello Peter Team and Fellow Consumers,

I am writing to express my profound disappointment and frustration with Computicket, a company that has demonstrated a complete disregard for fair and reasonable customer service.

My unfortunate experience with Computicket began when I mistakenly purchased tickets for an event, believing it was to be held in Roodepoort, Johannesburg. After realizing my mistake, I promptly sought a refund for these tickets, as my situation warranted.

However, Computicket's response was nothing short of appalling. Their cancellation policy, specifically the 50% cancellation fee they insisted on, is nothing less than a money grab and an affront to customer rights.

I fully acknowledge my mistake, but Computicket's response to my situation was inexcusable. They were completely unwilling to consider the circumstances and refused to show any empathy or flexibility.

I requested, and I believe rightfully so, a waiver of the 50% cancellation fee given the genuine nature of my error. However, Computicket remained obstinate and unyielding.

My experience with Computicket has left me deeply unsatisfied and frustrated. Their profit-driven approach, even at the expense of fairness, is both disheartening and unacceptable.

I want to caution my fellow consumers to exercise caution when dealing with Computicket and their draconian cancellation policy. While I understand the need for reasonable penalties in such cases, Computicket's approach is nothing short of excessive and unreasonable.

I implore others to thoroughly review Computicket's terms and conditions before engaging with a company that seems more interested in squeezing money from customers than providing fair and empathetic customer service.

Sincerely,

Katlego Melato