Sent from Pillar to post

On 03 July 2024 I tried to purchase a bus ticket for my aunt on the Computicket website from CPT -EL ILILABUS, when I tried making a payment it said unsuccessful "account was not debited" I then checked my account indeed the amount was not debited. I then tried to purchase again but then the bus was no longer available. I then opted to purchase another one for a different date. There it said successful indeed the funds went off immediately. Later in the day I checked my emails and 2 booking confirmation were sent and money went off my account. I immediately called Computicket as it was obviously it was a system glitch on their end. I could not get through as their call centre line had high call volumes. I sent an email to *** and travel @computicket.com that 03/07 around 14:00 to cancel and request a refund. I only received a response 04/07 stating I must contact the carrier , I tried the numbers provided both were not going through. My aunt personally went to the Ilulubus offices and spoke to a lady by the name of 'Busi' whom rudely advised there is nothing they can do on their side and we need to cancel with Computicket and get a refund from them as they only payout the funds to ILULABUS after 2 weeks and they do not do cancellation as their side. I called in again to Computicket and spoke to 'Bongiwe' whom advised I must email the proof of payment of which I did. I was also in a whatsapp live chat with 'Will' whom also advised I need to speak to the bus service , I told him we were told to contact Computicket , he thereafter did not respond. I am appalled by this type of this of being sent from pillar to post. My aunt will not be departing that bus require my refund.

REF ILEWBI01 Contact number: ***