Request for refund

Dear Computicket Customer Support,

I am writing to express my frustration regarding an unresolved issue with a bus ticket purchase. On May 3, 2024, I purchased a bus ticket through Computicket. The payment was successfully deducted from my account, but I did not receive a confirmation email or reference number as expected.

On May 4, I visited Intercape to verify the booking status using my ID number, only to be informed that my ticket was listed under cancelled tickets.

Upon contacting Computicket, I spoke with Phologo Nchabeleng, who requested my details, including a bank statement showing the transaction. Despite numerous follow-ups, the most recent being on May 22, 2024, I have received no substantial updates. Ms. Nchabeleng mentioned she would follow up with the finance department after returning from leave, but I have heard nothing since.

This lack of communication and resolution is unacceptable. I request an immediate refund and a formal acknowledgment of my complaint. Please address this matter urgently and provide a timeline for the refund process.

Thank you for your prompt attention to this matter.