refund over due

I have been dealing with the most *********** agent with regards to my refund. Agent Vuyani is sloppy, has little to no proficiency with his work, he lacks customer tact.

I have been in communication with him on email and telephonically since the second of Feb till date he has been inconclusive with his statement pertaining my refund.

I would apricate a prompt response from a senor to resolve this matter with urgency

Regards Charity Mbhele