Refund me

I have booked a bus ticket on the 7th of March 2022, my bank account got debited and the system stipulated that the transaction was not successful. I contact the call centre and they sent me an e-mail requesting me to forward the proof and complete a questionaire regards to the bus ticket details.

I then contact the call centre again on the 8th of March asking if I can book a ticktet at checkers and if I will receive my refund. Nombuso Ndebele sent me another e-mail and rep**** again with all details required. Today when I follwed up, she conviently did not receive my e-mail. I was contacted now 9th March 15:42 and they asked if I want a refund or want to book a ticket. I said refund, so she rep**** saying that they will send me an e-mail. Then 1 min after the call they called me again asking the same question. How many times will they call you asking the same question?

Really- I did everything I had to- give me my money back. And not within 7-14 days TODAY!!!!!!!It was my last money that I spent to book a emergency ticket. If your banking system does not work then put a notice in the system. Your service is poor, you do not care about the clients and the inconvenience that you cause. It is 2022, technology is brilliant use it!!