Poor customer service

If it was possible , I would rate this service zero because they lack customer service . After ordering two tickets from them via online and requesting to be refunded . It has been hell . The long 30 mins hold until my airtime is finished . I don’t even wanna mention their emails because they do not answer at all. When you WhatsApp them , it’s just pure useless . I went to Shoprite and I was advised that due to online booking . I am to be refunded via website and Intercape can’t refund me because I bought via computicket .I still don’t understand why Intercape works with such!