Poor and **** service

I'm so ****ed with your poor service I sent an email due to that I received an sms confirming my positive results to covid and wanted I refund which it was confirmed by Herman Molelekeng but did not confirm the cut off time for me to go as I attached the number respond to if there were any issues and get a refund hence he sent an sms which I did receive on my end and Vuyiswa Thembeka who was very rude on the phone and not show any concern as sif she was speaking to her peers