Payment taken but no tickets

Today i purchased tickets to an event taking place tommorrow. I thereafter went to collect the tickets at the Artscape branch. They typed in my creditcard number and couldnt find anything. I returned to work, logged a complaint and was called by an employee, who advised that the tickets are confirmed, she can find my details and advised me to go back to Artscape and ask them to phone her if they are unable to see anything.<br> I went there told the employee there what i was advised. She refused to phone, advised that the event was not loaded on their system and she could hence not issue the tickets. I asked het to phone the lady which she did not do, said she would phone another department who would load the event onto their system and it will reflect within 24 hours. How is that possible, because the event starts 8.30 the morning. I logged a complaint online again and have not had any feedback. The reason why i purchased the tickets via computicket is for convienence sake. I wasted my entire break time at work walking up and down between Artscape and work. I work untill 6 and the Shoprite in Claremont where i live close at 18.00 and opens at 9 am. So now i bought tickets fo nothing.