Pathetic and unprofessional “service”

I bought tickets for Smokie last year, which was postponed to 01 May 2022 due to Covid restrictions. This show was subsequently postponed again. I only found this out when I queried the event’s current Covid requirements. Official communication came from computicket more than a week later, which is absolutely pathetic and totally unprofessional.

After hearing this, I tried requesting a refund 4 times via their online form, and have yet to get even an email acknowledgement that my request has been received. I mailed their call centre, and the response was that j can go to any Shoprite or Checkers, and they will be able to give me a refund immediately. I tried this, and they said they are unable to process the refund, because the tickets were bought online. Yet another instance of total unprofessional conduct.

I then emailed the call centre again, stating the above. But there has been no further communication. Booking reference B57BXQBM

This refund process has now taken almost a month. Totally pathetic.