Onele

On the 22 of December 2023 I booked a ticket online for Badela bus I did everything right. Then the payment part they ask for refference I wrote Badela they didn't pick it up then I chose travel not knowing its Etravel then it happened that I chose the wrong refference I recieved an email for confirmation of payment I call computicket they send me an email showing that transaction failed they will refund my money but I didn't get refund I called them again was assisted by Phologo she told me that shw will escalate the matter to the finance department the response I got from them says that the money doesn't reflect to them I must call Etravel. I called etravel they said that they only deal with agent which agent I was using I must call the agent to assist me with that I called Computicket again but not has been solved till today am so frustrated I real need my money