Non existend customer service basically robbing people!

I would like to everyone's attention the non existend absolutely terrible service received from computicket and city to city.

I purchased a return bus ticket on 09 October 2024, I had to change the return ticket date in order for the traveler to return a few days earlier.

I went back to computicket at checkers Drakenstein where I purchased the ticket from on 10 October 2024, they called Computick and it was said that I (computickets customer) have to Call city to city directly they can't change the ticket for me on their side.

I got through to one city to city number only once where I was given another number which I already tried calling 35 times it does not work.

I went back to computicket at Drakenstein center every second or 3rd day every week to try and sort it out without success.

I went as far as sending city to city an inbox on fb politely asking them to assist me and phone me back, I received one response and was ignored thereafter.

Fast forward to last week a few days before the staff member had to climb on his bus, I phoned checkers Drakenstein computicket, the lady said she would call computicket once again and she would get back to me. She phoned me back and told me they penalized me the full amount of the ticket (R590) because I waited so long to change it. I was furious and obviously went back to the store immediately, everyone at the store knows me already with all of the ongoing struggles with the changing of the ticket.

Checkers offered to pay half of the cost of a new ticket so I had to pay in order to get the guy on a bus back.

This is shocking, how does no numbers work for city to city?? Why does the city to city staff ignore me on fb inbox? Why won't computicket sort the issue out since I purchased the ticket directly from them. I even tried to chat with computicket via WhatsApp also terrible / non existend customer service.

Why can't staff take pride in their work and actually help their customers? Why must everything be a struggle! Do better!

Why do I get penalized R590 for something I've been trying to sort out for the past month and no one helping me, it's unfair and it feels like I have been ******!

I will not recommend anyone to book bus tickets via City to City and computicket!