No refund on cancelled shows as promised

It seems to be a common complaint on this page. No refund fourth coming. We brought tickets for Robbie Williams show canceled and no refund just empty promises. No response to my PM, email or facebook. The response is generic on some peoples response 10 days which is long gone now, any minute, soon. Did computicket not have money to refund so then held back refund so when new tickets released they using that money to refund? Just refund our money as promised. They also blaming the banks utter nonsense