No refund for cancelled show

In Dec2019 I bought tickets to the Disney on Ice show that originally would have been in 2020. The show was postponed a few times, and finally we received a notification in Aug2022 that the show has been completely cancelled. I never received a refund; I started following up in Dec2022 and chased down for an answer a couple of times. There has been no resolve. For some reason I've just been brushed off and told to contact eBucks - but eBucks has nothing to do with this transaction (and also cannot be reached, which is another matter). I still have not received my refund.