No channels working and no communication available? Really?

I am writing a review here because the online complaint form doesn't event work on the Computicket site. The slogan 'the ticket you can trust' is a huge over promise with under-delivery considering they cannot even manage to ensure their channels and platforms work. The mobisite has had a server unknown error since last night, all available contact numbers have a dialed number unobtainable message and even when I did sit waiting for the Federer/Nadal tickets to come online at 9am this morning - and I did get through - the site would not let me book ANY tickets. Not only the tickets I actually wanted, but any variation of options and number of tickets. I am not sure how this is possible? And I could not even get through to a phone number to ask what was going on. Computicket - I would love to understand how you prepare when you know that there is going to be huge demand? Surely you would at least have a call centre option to manage customers queries and expectations so to protect your brand and reputation? If tickets are sold out - so be it, there is huge demand, but the lack of availability and communication is infuriating. Complete incompetence.