Money Not Reversed For Failed Transaction

Purchased tickets online, on 8th Nov 2015, got notification from my bank that the money has been reserved for purchase, but on the Computicket site the transaction had failed.<br> <br> I then called the next day, to query this, and was told that no reference had been found on their side and to give it a few days for the reversal process (which meant to purchase another set of tickets in the meantime).<br> <br> 17th Nov 2015 - called again as no money had been reversed, and my bank confirms that the money is still reserved on their side.<br> <br> I was then told that a Supervisor would call me, and no one has called me!!<br> <br> 10 days later and still did not receive my money!? Pathetic!<br> <br> Each agent keeps requesting my bank statement (with my personal information on it going against POPI compliance), and I keep telling them that it would not reflect because the amount is till reserved for purchase!!<br> <br> Please assist!