Is computicket starting to **** customers now?

I mostly utilize computicket online to purchase a ticket for my traveling services. This was no different when I made a bus ticket purchase online on the 18th August 2024. The difference this time was that I did not receive the email with the ticket details, then I had to purchase the ticket again but physically this time at a shoprite out let as I had no other options but to buy the ticket again as I could not reach them on the day as it was a Sunday.

I have been making enquiries to be refunded since the the 18th, been asked to provide all the relevant proof including statements which I did provide all of them. I last had a conversation with one of their consultants on the 28th of August, where I had to ask to be given a reference of the conversation as I felt I am repeating myself on different consultants. I was told the matter has been now escalated to finance department on the 28th of August already but nothing has been done and no contact made.

Right now when I am trying to reach them through their whatsapp platform I have just been blatantly ignored for the past week or so and with no funds that have been paid to my account. I am currently a very unhappy customer and especially with the ignored part.