Incorrect Booking Refunded

<p>On sa****ay night I decided to book 2 tickets to a show the next day. With a small lapse in concentration, I incorrectly selected tickets Sa****ay show (which had already passed) and not for the Sunday. I immediately called the call center to rectify this, but it was unfortunately closed. So I went ahead with booking my second set of tickets, this time for the correct day (I made sure of that!).</p> <p> </p> <p>Fast forward to Monday once the call center had opened. I called them first thing in the morning and spoke to a very firendly agent who first told me that there was nothing that could be done as the event had passed, but after hearing my full story about having tried to call the call center after the mistake and having rebooked, she spoke to her supervisor who approved a refund. I know this wouldnt be normal practise, but thank you to Computicket for assessing the situation on its own merits instead of applying a blanket rule to all cases similar to this. </p>