I WANT MY REFUND

I request for a refund for tickets bought on the 19/08/24 online purchase, transaction cleared on 21/08/24

Money was debited on my husband’s account ,a receipt with reference was sent on mail which also showed our seats and it was stated that tickets will be sent shortly via email,however nothing was sent until the day of the event 24/08/24.

When we got to the event we were told that the system shows that tickets where reserved but not paid for,we had to pay again the 2nd time. This is such a huge inconvenience for us.

Since then, an email was sent to Computicket as advised by the office at Carnival City on 26/08/24. No response or anything.Since then I have been making follow up calls and everytime I am being told a different story about my refund.

No one is following up my claim from Computicket or making any form of communication,this is frustrating.