I WANT MY MONEY BACK - INTERCAPE BOOKING VIA COMPUTICKET

On the 16/08/2024 I bought a ticket online via the Computicket app (Intercape : 22:00 from Durban to Johannesburg)

I went to print my ticket Intercape offices I. Durban the Indian gentleman that assisted me said that computicket did not pay Intercape so my ticket does not reflect on their system. I have been trying to call your customer care and no one is picking up the phone.

Yesterday 01/09/2024 I went to Shoprite in Kempton Park cbd to get my refund using the below reference ***7, they told me that they need the reference number that starts with A(cancellation number from Intercape). Can I get my refund please...R310. I have been going from pilar to post without getting assistance the reference number I got from Computicket from the lady that assisted me (Mathapelo) is incorrect, I looked like a stupid fool at Shoprite. I don't think I will be using Computicket ever again utter ******* service.