Horrible Service by Computicket

<p style="direction: ltr;">I cannot begin to explain how furious my family is cause of the empty promise made by Computicket. My dad and I purchased a plane ticket to Malawi at the Checkers Hyper in Westgate Shopping Centre on the 25th of November 2016, on behalf of my brother. We informed the cashier that we were booking for my brother to travel by Malawian Airways or Ethopian Airways on the 30th of November 2016, we asked if the airline the flight was booked under was as we requested to confirm and she agreed. When we got home we reaslised that the slip stated that the flight was booked under the South African Airways. My dad returned to the Checkers Hyper to show Computicket the error and was told that nothing could be done as the flight was booked already. I called the Computicket customer service centre for assistance but was told that they could only refer me to SAA for further assistance or a possible refund. I contacted SAA on the 26th of November 2016 and was told that a percentage would be taken from the refund. I sent a detailed email of what had happened with the copy of the slip to the email address I was provided with for Computicket Refunds and got an automated reply to confirm that my email had been received. I was contacted by a lady from their refund department who explained what was to be done and she requested our banking details. She told me that the refund would take between 6-8 weeks to be actioned. In January she contacted me to notify me that the refund was gonna be made a week from the day she called. I am sad to say that to date, the 08th of April 2017 we are still waiting for the refund of a ticket we purchased for R3143.80. My dad had to purchase another ticket last year cause of this error and this has left my family devastated as he used his pension money to book the ticket. He does not even sleep at night due to the stress he is under cause of this issue. We can never trust Computicket or SAA again and we want our refund.</p>