Have I been ****med?

I the last 6 weeks I've submitted 3 requests for a refund for tickets bought for SwanLake and have not even received the courtesy of a reply let alone a refund. I have the feeling that I have just fallen for in Internet **** for the first time and I see that I'm not the only one. Computicket has just lost a number of customers! a few moments ago I joined a live chat and someone by the name of Herman announced that refunds have been put on hold until further notice!